Terms of use

On this page

• Using this site
• Quotes and estimates
• Photos, videos and reviews
• Our content
• Text message program terms
• Accessibility
• What we cannot promise
• Other sites
• California law
• Our license
• Changes to these terms
• How to reach us

Using this site

pacificpond.com belongs to Pacific Pond and Aquarium. By using it you agree to these terms and to our privacy policy. The site is here for you to learn about our work and get in touch. Please do not copy it, scrape it, overload it, or try to get past its security. If you do not agree with these terms, the simplest thing is not to use the site.

Quotes and estimates

Free quotes by phone or email are estimates based on what you tell us and the photos you send. Once we see your pond, fountain or tank in person the price can change, and we will tell you before any work starts. Prices on our rate card are current as of the date on that page and can change.

Work begins only under a written agreement. For home improvement work over $500, California requires a written home improvement contract, and ours includes the notices the state requires, such as your right to cancel within three business days and the mechanics lien warning. Nothing on this website is an offer to do work at a particular price.

Photos, videos and reviews

Photos and videos of ponds, fountains and aquariums on this site show work by Pacific Pond and Aquarium or are used with permission. City photos on our service-area page come from Wikimedia Commons, with the photographer and license credited under each one. Reviews are the words of real customers from Google and other review sites, shortened for length in places and never changed in meaning. Every pond is different, so what you see here is not a promise about yours.

Our content

The words, photos, videos and logo on this site belong to Pacific Pond and Aquarium or are licensed to us. You are welcome to link to any page. Please ask before reusing anything else; call (866) 512-1113 and we will usually say yes.

Text message program terms

Program name: Pacific Pond and Aquarium customer texts.

• What we send: transactional messages about your work, such as appointment and visit reminders, quote follow-ups, service updates, invoice notices and replies to your questions. With your separate consent, marketing messages such as seasonal pond care tips and offers.
• How you agree: by entering your phone number on our quote form, or by texting us first, you agree to receive transactional texts from Pacific Pond and Aquarium. Marketing texts come only if you tick the separate marketing box on the form or ask for them by text. Agreeing to texts is never a condition of buying anything from us.
• How often: message frequency varies. A typical visit brings one or two reminders.
• Cost: message and data rates may apply, charged by your carrier.
• To stop: reply STOP to any message to stop all texts from us, or STOP MKT to stop marketing texts only. You will get one message confirming you have been removed. You can also call (866) 512-1113.
• For help: reply HELP to any message or call (866) 512-1113, Mon to Fri 8:00 to 5:00 · Sat 8:00 to 12:00.
• Carriers: texts are supported on the major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• Your number: if you change or give up your phone number, please tell us so we stop texting it.
• Your data: we do not share text messaging originator opt-in data or consent with any third party. The rest of what we do with your information is in our privacy policy.

Accessibility

We want everyone to be able to use this site. We built it to the WCAG 2.2 AA guidelines and check every page against them with automated tests, including text size, color contrast, keyboard use and zoom. If any part of the site does not work for you, call (866) 512-1113. We will help you with what you need right away and fix the page.

What we cannot promise

We keep the site accurate, but it is provided as is, and some details, such as prices and schedules, can lag behind real life. Pacific Pond and Aquarium is not liable for losses that come from using the site itself. Nothing here limits the rights California consumer law gives you, or the warranty and other terms in your written contract with us, which govern the work we do for you.

Other sites

We link to Google, Nextdoor, Facebook, Instagram, YouTube, Wikimedia Commons and others. We do not control those sites and are not responsible for what is on them. Their own terms and privacy policies apply once you leave ours.

California law

These terms are governed by the laws of the State of California. Any dispute about this website is heard in the state or federal courts in Los Angeles County, California, and either of us may use small claims court where it applies.

Our license

Pacific Pond and Aquarium holds CSLB License #1142677, classification C-27, landscaping. You can verify it at the Contractors State License Board. Contractors are required by law to be licensed and regulated by the Contractors State License Board, which has jurisdiction to investigate complaints against contractors if a complaint regarding a patent act or omission is filed within four years of the date of the alleged violation. A complaint regarding a latent act or omission pertaining to structural defects must be filed within 10 years of the date of the alleged violation. Any questions concerning a contractor may be referred to the Registrar, Contractors State License Board, P.O. Box 26000, Sacramento, CA 95826.

Changes to these terms

When we change these terms, we post the new version here with a new effective date at the top. Using the site after that date means you accept the new terms.

How to reach us

Pacific Pond and Aquarium, North Hills, California. Phone and text: (866) 512-1113, Mon to Fri 8:00 to 5:00 · Sat 8:00 to 12:00. Or write to us through the quote form.