Reviews & Testimonials
Read some of what our customers have to say
Andrew was responsive, candid, informative, and reliable. The tech arrived as promised and fixed the problem. Responsive, knowledgeable, candid, and reliable. All I needed. Far exceeded others.
Andrew, the owner, and Dennis, who takes care of our pond and koi fish in Los Feliz, are wonderful. We've used them for 13 years straight. Fair and faithful. Competent. Plus fine human brings. Good people. We can highly recommend them without hesitation.
Pacific Pond and Aquarium has done a great job servicing our pond and 2 aquariums for many years. Dennis cares a lot about our fish and is always responsive to any concerns.
Andrew is great. He always answers the phone and arranges services quickly--even when there is an emergency (such as a dead pump). Whether Andrew or another person comes out, they always figure out the problem. Highly recommend.
HIGHLY RECCOMEND! Finally, an honest pond and fountain business! Andrew came out the same day to give me a free estimate, and he is extremely knowledgable. I was also very impressed by how thouroughy he assessed the pond and fountain situation. A+ experience! Thank you, Andrew!!!
Responsive, reliable, smart, honest, efficient, and fair - with a great attitude. Over delivers. Had a pond problem he solved in the most efficient way (time and expense). seriously, look no further.
Andrew and Alex are complete life savers! We went out of town for two days and had a pond emergency overnight. We reached out to them in the morning and they immediately got back to us first thing and sent someone over. They were incredibly thorough and careful while fixing the issue. Communication was great, very reasonable pricing, and top notch service. Highly recommend using them!
First, I’d like to say, Andrew is awesome! I’m in the middle of a fish emergency and in the San Diego area. For some reason these guys popped up as a recommendation so I called and, obviously, they couldn’t come down, but Andrew tried to help me over the phone to keep the fishies alive. I wanted to give them a huge shoutout to him for staying on the phone, giving me advice, and trying to help me out. He really cares about his fish and I would’ve loved to work with him. Thanks again Andrew!
Outstanding and responsive professionals. Serviced my complex Koi pond for 6 years. Regular service like clockwork. If there are problems, responds quickly to fix. Extensive knowledge. Highly trustworthy. I would give Andrew and his crew the highest recommendation.
Andrew and his team from Pacific Pond are absolutely wonderful. They’ve been taking care of all my ponds need for over 10 years. I highly recommend Pacific pond.
We are new to Los Angeles via Virginia and were overwhelmed when we "inherited" a fish pond with our new home purchase in West Hollywood. My husband researched pond services in Los Angeles which had a dizzying array of bad reviews accompanying them. As you can imagine, the is a business ripe for abuse--we had one business tell us we should change our pond water every single week ( uh, 1. There is a draught and 2. it's WRONG! Opinion on this varies widely, but one thing is pretty unanimous: in a healthy pond, a total water change should probably not be done. A complete water change is a huge shock to the pond, and everything in the pond). Andrew (the owner of Pacific Pond & Aquarium Service) is a gem. He gave us EXCELLENT pond advice. He also installed a new pump (and smartly), so we could reach the filter easily, and brought us a beautiful variety of plants for the pond. He has incredible integrity which I think you really need in this kind of business where you could easily be sold hundreds of extras (and unnecessary) on a monthly basis. I think it's worth noting: My husband spent hours calling multiple pond services about the specific filter we had and Andrew was the ONLY one who was familiar with our obscure filter Brand and how it compares to other filters on the market. He even educated my husband about the pros and cons of each! Andrew doesn't try to "sell" you anything. He genuinely and deeply cares about what he does and I would go as far as saying he's passionate about what he does. Just the other day I was desperate for some replacement plants for the pond (a raccoon made a meal of a few of the plants we had) and Andrew swung by with some great plants! Don't waste your time anywhere else, go with Andrew and Pacific Ponds.